Refund Policy

Last updated: 11 August 2026

Scope

This policy applies to paid planning engagements with Systemroutebase Trade Marketing, including in-store activation planning, shelf and display programs, trade promotion calendars, retailer workshops, field team briefs, and activation measurement reviews. It does not cover product sales, physical goods delivery, or online checkout — we do not sell products or process payments on this website.

Eligibility

Fees are tied to professional services. Refund eligibility depends on how much planning work has started, whether a deposit was paid, and whether deliverables were already issued. Informational prices on the site are not invoices; refunds apply only to amounts actually paid under a written agreement.

Timeframe to request a refund

Refund requests must be sent in writing to hello@systemroutebase.digital within 14 days of the payment date or before the kickoff meeting — whichever comes first — unless your statement of work sets a different window.

Full refund

A full refund of unused fees is available if we have not started work and you cancel before the agreed kickoff date. “Started work” includes drafting retailer packs, calendars, briefs, or workshop agendas for your engagement.

Partial refund

If work has begun but agreed final deliverables are not yet delivered, we may refund the unused portion after deducting time already spent at the rates in your statement of work. Completed milestones (for example a delivered activation calendar or workshop facilitation) are non-refundable.

Non-refundable items

• Completed workshops and facilitated sessions that already took place
• Delivered brief packs, calendars, measurement reviews, or approved POS artwork briefs
• Third-party costs we prepaid on your instruction (print samples, venue fees, translator fees), unless the third party refunds us
• Deposits marked as non-refundable in your statement of work once kickoff has occurred

Deposits

Projects may require a deposit to reserve planning capacity. Deposits are credited toward the final fee. After kickoff, deposits are generally non-refundable except where we cancel the engagement for reasons within our control.

Cancellation

Either party may cancel by written notice. If you cancel after kickoff, you remain responsible for work performed and non-refundable third-party costs. If we cancel for reasons other than your breach, you receive a refund of fees paid for undelivered work.

Rescheduling

Workshops and review sessions may be rescheduled once without fee if you give at least five business days’ notice. Shorter notice may incur a rescheduling fee up to 30% of the session fee to cover facilitator and room commitments.

No-shows

If client attendees do not attend a booked workshop or review without timely notice, the session fee is due in full and is not refundable. We may offer one makeup slot at our discretion.

Work already started / materials purchased

Time spent on research, retailer coordination, and draft deliverables is billable. Materials purchased specifically for your activation plan (for example sample print runs ordered with your approval) are non-refundable once ordered.

Refund process and timing

Email hello@systemroutebase.digital with your company name, invoice or payment reference, and reason. We confirm eligibility within five business days. Approved refunds are processed within 14 business days to the original payment method where possible, or by bank transfer to a Thai account you nominate.

Refund method

Refunds follow the original payment channel when the provider allows it. Otherwise we refund by bank transfer in THB. Currency conversion fees charged by banks are borne by the payer unless we caused the refund need.

Exceptions

Mandatory consumer protections under Thai law take precedence where they apply. Statement-of-work clauses that are more specific to a project control over this general policy for that engagement.

Contact

Refund and cancellation requests: hello@systemroutebase.digital · +66 0-2258-5496 · 3675 Rama 4 Rd., Phra Khanong, Khlong Toei, Bangkok, 10110, Thailand.